Support
Everything about buying, holding and using a ticket on e-ticket office — and how to reach a person when the answer is not here.
Pick an event, choose a session, then choose a seat or a general-admission ticket type. Selected seats are held under your name for the length of checkout, so nobody can take them while you pay.
Tickets are issued the moment payment is confirmed — there is no waiting period and no separate delivery email to chase. Every ticket carries a signed QR code that is checked at the gate.
They live in My tickets, and the matching receipt in Order history. Show the QR code on your phone at the door; a screenshot works too.
Each organizer sets the refund policy for their own event, and it is shown on the event page before you pay. Policies range from fully refundable, to refundable up to a cutoff, to non-refundable.
To request one, open the order in Order history and use the refund option there. Approved refunds go back to the method you paid with. If an event is cancelled outright, the organizer refunds it in full without you having to ask.
Venues that offer accessible seating list it as its own section in the seat map, so it can be booked directly rather than by phoning ahead. The site itself is keyboard-navigable throughout, carries visible focus rings, and respects your system's reduced-motion and dark-mode settings.
If something here blocks you, tell us at support@eticketoffice.et — access problems are treated as bugs, not requests.
Organizer accounts are opened by e-ticket office rather than self-served, so that every seller on the platform has been verified before a single ticket is sold. Write to support@eticketoffice.et with your organization's legal name, contact details and the kind of events you run, and we will take you through approval.
Once approved you get a console for venues, sessions, ticket types, promotions, orders, refunds and reporting — and staff accounts you can scope down to just the box office or just the gate.
Staff with the box-office role can sell and look up orders in person; staff with the check-in role get the scanner and nothing else — no sales figures, no finance.
The scanner validates a ticket's signature, its event and session, and whether it has already been used, then returns a single clear admit or refuse verdict. Organizer staff sign in through their organization's own portal.
Commission is agreed per organizer and can be a percentage of sales, a fixed amount per ticket, or a fixed amount per order. Whichever applies, it is broken out on every report so a settlement can be reconciled line by line.
Buyers see the final price, service fee included, before they reach the payment step.
For anything to do with a specific order, include the order reference — it is at the top of the order in Order history.